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Frequently Asked Questions

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Simulation Consumer FAQ

Frequently asked questions on CH Products Retail Simulation Products


What is USB?

USB is a communication protocol used to connect a range of devices to a computer. USB "game controller" joysticks are plug-and-play with most versions of Microsoft Windows Operating Systems. Plug-and-play capabilities should be verified in Windows "Game Controller" utility.


I have one of your 15 pin controllers.  Is there an adapter I can use to convert it to USB?
CH Products no longer supports legacy 15 pin controllers nor do we recommend  the use of adapters.  


Does my Flight Sim Yoke require drivers? 
NO.   All retail products are driverless USB Plug-and-play devices and do not require device drivers.


What Operating Systems are compatible with my CH Products game controller? 
All CH Products USB devices are compatible with all Windows Operating Systems including Windows 7, 8 and 10, as well as MAC OSX 8.6 and above.


Why is my throttle and rudder automatically increasing / decreasing? 
If you are using the Throttle Quadrant or Pro Throttle with any CH yokes or joysticks,  you will need to disable all throttle assignments on the yoke or joystick inside your Flight Simulator.
If you are using the Eclipse Yoke and Pro Pedals together, you will need to disable the Rudder, or Z Axis on the Eclipse Yoke inside your Flight Simulator.

Why is my device not showing up in my game? 
All devices must be plugged in and recognized in Windows before opening up your Flight Simulation program.


Why does my MFP's have a white logo and my keys are in green? Will they work together?  
All Multi Function Panels (MFP) and key sets purchased after November 2010, are not compatible with earlier versions.   Versions are color coded for you convenience, and cannot be mixed.  Earlier models have a white CH logo on the panel and are compatible with key sets with white numbering.  Newer models have a green CH logo on the panel, and are compatible with key sets with green numbering.  This is not a feature upgrade but a firmware change only.   If you received incompatible versions, please return to the original point of purchase, or contact the factory. 

What is Control Manager software and where can I find the latest version?
Control Manager is optional programming software and intended for advanced users who want to program their buttons to function beyond the standard default settings in your game.  This software is compatible with Windows operating systems only and are NOT DEVICE DRIVERS.  The latest version of Control Manager programming software for the retail product line can be found under each specific retail product.   You can also find the download under our "Download and Community" page located HERE.    

** NOTE:  The Multi Function Panal (MFP) is the only product that REQUIRES the installation of Control Manager prior to plugging the device in.  Please refer to the MFP Quickstart for more information **

I consider myself an "advanced user", but Control Manager is still a little confusing.  Is there a tutorial that will help answer some basic questions?
Absolutely!  In addition to the fantastic people on the  CH-Hangar forum dedicated to CH Products, you can also find the "Control Manager Dummies Guide"  that should help you get started!


What are the 3 LEDs on the front of my devices for? 
The red, green and yellow LEDs on the Eclipse Yoke, Pro Throttle, and Fighterstick are modes that support up to 3 sets of button assignments programmed within the Control Manager software,    


Can I customize my controller in my Flight Simulator without installing Control Manager?

All of the buttons on the CH devices can be fully customized through the support of the Flight Simulator.  Some buttons are already assigned by default, but you may change the default setting by going into your Flight Sim's main menu > settings > controls or assignments. 


Where can I find documentation on what each button does on my controller? 
Sample default buttons assignments can be found under our  "Download and Community" page located HERE. 


Where can I find wiring diagrams for my legacy CH Products controller?
Wiring diagrams for most of our game controller  can be found on the CH Products public FTP folder at:  ftp://ftp.chproducts.com/pub/Postings/Wiring/


I love all my CH Products gear and just want to chat with others who do, too!  Where can I go to share information, files, game strategies, or just hang out with other cool people like myself?
The CH-Hanger is just the place for you.  Hurry over... they're waiting for you now!!  www.ch-hangar.com/


Where can I purchase more of these fantastic game controllers?
You can find a list of U.S. and Canadian Retailers and International Retailers under our Sales Network page.  Amazon.com also carries our full product line at unbeatable prices!!! 

CH Products
Tel:  (760) 598-2518

webmaster@chproducts.com